FAQs
Frequently asked questions
Everything you'd want to know before booking — and if it's not here, call or text and we'll answer personally.
FAQs
Booking, pricing and trust
How do I get a quote?
Use our online quote form or call/text us. To give you an accurate estimate we ask for the approximate square footage, number of bedrooms and bathrooms, whether you have pets (type and how many), your nearest cross streets, and whether you want a standard/recurring clean or a deep clean. We review it and get back to you with a customized estimate, usually the same day.
Are you licensed and insured?
Yes. Vital Cleaning Service LLC is licensed, bonded and insured in Nevada (license NV20232870341). Your peace of mind is our priority.
What areas do you serve?
Henderson is home, and we serve the whole Las Vegas valley: Las Vegas, North Las Vegas, Summerlin, Boulder City, Green Valley, Anthem, Inspirada, Aliante, Centennial Hills, the southwest and Lake Las Vegas.
Do you bring your own supplies and equipment?
Yes. Our cleaners arrive with everything needed. If you have a preferred product for a particular surface, leave it out and let us know.
Do I have to be home during the cleaning?
No. Many clients provide a garage code, lockbox or key. We text when we arrive and when we finish.
Are you pet friendly?
Very. Our reviews say it best — 'they love animals' and 'very dog friendly.' Just let us know what pets you have when you request a quote so we can plan the visit.
What is included in a standard clean vs. a deep clean?
A standard clean covers every room on a maintenance level: dusting, bathrooms and kitchen sanitized, beds made, trash out, floors done. A deep clean adds wet-wiped fans, blinds and baseboards, window sills and tracks, vents, light fixtures, switch plates, walls, doors and frames. Full room-by-room lists are on our What's Included page.
Do you move furniture?
For safety and liability reasons we do not move furniture, but we lift and dust beneath every accessible item.
What can I add to a cleaning?
Interior reachable windows, inside the refrigerator and freezer, inside the oven, inside the washer and dryer, laundry service, bed linen changes, excessive dishwashing, and other specialty requests subject to evaluation. Each is priced separately.
Do you offer recurring service?
Yes — weekly, bi-weekly and monthly. Recurring clients get consistent cleaners, priority scheduling and better pricing than one-time visits.
How do I pay?
We will confirm accepted payment methods with your quote. Tips are always appreciated and go 100% to your cleaner.
What if I need to reschedule?
Just text us. We are flexible when work, kids or travel get in the way — our clients say so in their reviews.
What is your satisfaction guarantee?
Our Done Right Promise: your 100% satisfaction is our top priority. If something was missed, tell us within 24 hours and we will come back and make it right.
FAQs
Service-specific questions
How often should I schedule a recurring clean?
Bi-weekly is our most popular option for family homes; weekly is common for larger households or homes with several pets, and monthly works well for tidy homes that just need a reset. We will recommend a cadence after your first visit.
Do I need to be home?
No. Many clients give us a garage code or lockbox key. Our cleaners are background-checked, and we are licensed, bonded and insured.
How long does a deep clean take?
It depends on square footage, bedrooms, bathrooms and condition. A typical 3-bed, 2-bath Henderson home takes a small team most of a day. We will give you a time estimate with your quote.
What is the difference between a deep clean and a standard clean?
The standard clean maintains a home that is already in good shape. The deep clean adds the detail work: wet-wiping fans and blinds, scrubbing baseboards, cleaning sills, tracks, vents, fixtures, switch plates, walls, doors and frames. See the full checklists on our What's Included page.
Should the home be empty for a move-out clean?
Ideally yes. An empty home lets us reach every cabinet, closet, baseboard and floor. If some furniture must remain, tell us at quote time and we will plan around it.
Do you clean inside the oven and fridge on a move-out?
Yes — refrigerator, freezer, oven and inside the dishwasher are all included in our move-out / move-in scope, not add-ons.
When should we schedule the post-construction clean?
After the last trade has finished and debris has been hauled away. We handle the fine dust and finishing detail, not construction waste removal.
Do you clean the exterior windows?
We clean interior reachable windows, sills and tracks. Exterior window washing is not part of this service.
Can you come the same day?
Often yes for smaller jobs. Call or text and we will tell you honestly what we can do.
Do you handle excessive dishes?
Yes. Excessive dishwashing is an add-on service so that it is priced fairly for the time it takes.
What size of business do you clean?
Light commercial: small offices, suites, salons, studios and storefronts. We are not set up for large industrial or multi-story janitorial contracts.
Can you clean after hours?
Yes. Most business clients prefer evenings or early mornings so the space is ready when staff arrive.
Do you offer volume pricing for property managers?
Yes. If you manage several units in the valley, call us to set up an ongoing turnover arrangement.
How quickly can you turn a unit?
Most units can be scheduled within a few days, sooner when our calendar allows. Tell us your move-in date and we will work to it.
Ready to get your free time back?
Tell us about your home and we'll send a customized estimate — usually the same day. Recurring or one-time, we'll fit the clean to you.
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